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Said they were BT. Lots of background noise so I challenged with "sounds very noisy for BT". Said that I used to be a BT customer and they wanted to offer me deals to welcome me back. I asked when their records indicated I was a BT customer (they didn't know). They asked about my package. I told them Virgin TV/phone/internet and they kept upping my speed of internet. They said "You're on fibre optic then?" I confirmed I was happy with Virgin so the call ended.