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  1. Dennis reported Appliance Serve with the number 02070431713

    Template for a letter that Trading Standards gave me to send to them:- Consumer Contracts Regulations 2013 Dear Sir or Madam I am writing to you with regards to the service contract that was agreed with yourselves on 27 June 2016 by my father who has, as you know, given me consent to discuss this matter with you. As you are aware from a telephone conversation on 2 September 2016 and a letter dated 11 August 2016, my father made cancellation of this contract on 28 June 2016 by telephone and in writing to yourselves. In spite of this cancellation you have continued to demand payment from my father. As mentioned in the telephone conversation, further legal advice was sought and it has come to light that under the above piece of legislation, you should have provided my father with 14 days to cancel the contract. As you have only provided 7 days this has breached the legislation and now given my father the right to cancel for up to 12 months and 14 days. This letter is receipt of that cancellation. The above legislation also states that a charge for cancellation cannot be made, so my father will not be making any payment to yourselves and I am giving you 14 days to respond to this letter at the above address.

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