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  1. Paul reported unknown with the number 03301239245

    O2 debt chase. I have been an 02 customer for 11 years and pay by direct debit. Due to the number of PPI calls I get I rejected the call and then checked the number- v.surprised to see the source ( thanks to all above) Had a further text this morning from O2 to say would restrict my service. Spoke to my bank who assured me that O2 had not requested payment and that there was more then enough to cover the amount owed. Called 02, and after 30mins spoke to somebody who put me through to "payments". Very defensive staffer said that my bank had declined the payment, which is what I expected to be told as this is the default position when a company screws up, and why I called my bank first. Paid the amount over the phone- first try was told bank had declined it, but second try and the O2 person acknowledged that they had put my details in incorrectly - summed up the whole sorry saga. I obtained my puk code and will sort out a new supplier. Something seems to have changed at O2- system change/ too many bad debts / too big or just do not care ?

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