Facts International 01233648537 / +441233648537

Types of call: Survey
Caller Name: Facts International more...
Ratings: 170 (deleted: 5)
Search requests: 195402
Assessment: untrustworthy, annoying call, pay attention to the comments
Latest comment (5/4/20, 2:54 PM)

wrote: Had a call from this number claiming to be from Amazon and they were charging £99.99 for Prime. They... all ratings

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Details about this number

City: Ashford (Kent) - United Kingdom
Telephone number: 01233-648537
International:
Phone number +441233648537 from Ashford (Kent) tagged as Survey 51 times.

Further Information: Find out
This info is supplied without liability.

Who calls with 01233648537?


  1. 0

    Investigator bal reported number ‎01233648537 as on behalf of tesco mobile

    1/13/15, 7:52 PM

    The call lasted 25 seconds because I hung up he said he was calling on behalf of tesco mobile because I had recently rung tesco saying I'm having a problem connecting.... just seemed strange he didn't give his name or a company name and I have never rung tesco mobile and it was 7:51pm


  2. 0

    k9nine reported Facts International with the number ‎+441233648537 as Survey

    1/13/15, 4:51 PM

    Pain in the backside. Have had several calls from this number.
    Have now blocked it


  3. 0

    Irritated reported number ‎01233648537 as Facts International

    1/7/15, 11:03 AM

    Got unsolicited call at 7pm, thus disturbing me and wasting my time. I think because Nat West passed on my customer details. I have complained to NatWest. Thanks for this forum!


  4. 0

    Max reported unknown with the number ‎+441233648537 as Survey

    12/10/14, 2:50 PM

    The company is Fax (or Facts) International. Quote from their automatic voice: "One of the leading market research companies".


  5. 0

    Investigator originaldave reported unknown with the number ‎01233648537 as Survey

    12/3/14, 9:43 AM

    Marie called today and claimed she was from my bank, wouldn't tell me which bank, and then told me it was on behalf of a bank. Still up to their old tricks, spoke to Kathy and she told me she would speak to Marie and remove our number from their data.


  6. 0

    Dave P reported Facts International with the number ‎+441233648537 as Survey

    11/30/14, 1:10 PM

    Certainly persistent. I had a call weeks ago whilst I was driving. Said they were researching for NatWest. Informed them that I couldn't speak at the time and since then have had numerous attempted calls on my mobile, which I now ignore and don't answer. Just had one on my land-line (mobile was switched off - it's Sunday - a day off, don'cha know!) which I left to the answering machine but 1471 told me it was them - again!


  7. 0

    Investigator Nat reported unknown with the number ‎+441233648537 as Survey

    11/25/14, 9:09 PM

    Firstly, I really don't appreciate being called on my landline at nearly 9pm, when I have 2 young children in bed! So that got my back up before I had even answered! Apparently the call was to do with a customer service survey RBS, well peeing people off at daft o'clock at night when they are trying to relax is not a good way to get good marks on a customer service survey, is it?! Asked them to call me back at a more convenient time, but now that I know they are a third party, however above board it may be, I am not willing to discuss anything about my bank or mortgage, even on a subjective level. Not going to happen.


  8. 0

    Ghosty Goo reported number ‎+441233648537 as unknown

    11/21/14, 1:29 PM

    Joined Natwest bank 1 week ago, received the call today. I'm very very careful (you wouldn't believe how off the grid i am) so I know full well it is Natwest and i'm pretty furious since i explicitly stated several times that i did not want my details passing to any 3rd party agencies. I will taking it up with Natwest, not Facts Int.


  9. 0

    Elizabeth reported unknown with the number ‎+441233648537 as Harassment calls

    11/8/14, 10:42 AM

    Asked many times for this company to stop calling me. Still get repeated calls. These are unsolicited so THIS IS HARASSMENT. Why ANY company thinks a householder should confirm ANY details to an unsolicited cold caller mystifies me.


  10. 0

    drew reported number ‎+441233648537 as unknown

    11/4/14, 10:03 PM

    Just another harassment cold callers. I have never given my number. They bulk buy peoples numbers and then keep harassing them.

    Luke replied 5/2/15, 10:09 AM
    Actually they are given to Facts Int. by various companies looking for feedback from their customers because they're too lazy to do it themselves.
    Either that or for some surveys they simply use a random number generator

  11. 0

    Jewels reported number ‎01233648537 as unknown

    10/20/14, 8:45 AM

    Rang me on Sunday at 12.02 on my mobile whilst I was engaged in conversation on my landline so I just declined the call.
    Thank you for the info. I hope they they don't keep ringing but I guess they will.....


  12. 0

    Investigator sim reported number ‎01233648537 as unknown

    10/2/14, 8:21 PM

    called twice in the last few days - wanting to speak to a male in the house by name - asked who it was they said they were calling from his bank - asked which bank - they replied - data protection they could not tell me! so i told them if they can't tell me which bank i can't put you through - very dodgy and suspect -
    went straight on this site and saw other adverse comments from this same phone number

    Facts International replied 11/4/14, 12:08 PM
    Facts International would like to apologise for any inconvenience that may have been caused by our call.

    All calls made by Facts International are to undertake market research services on behalf of our clients. Accredited by the industry association, the MRS (Market Research Society), all of Facts International’s processes and interviewer techniques are compliant with the MRS code of Conduct and Data Protection Act.

    Facts International never make sales calls.

    If you've received a call from us it is probably because you're a customer of one of our clients and are listed in the customer database sample they provided to us. Market research services are used by our clients to improve either their products or the quality of their services and by working with companies such as Facts international, they can obtain independent and impartial customer/consumer opinions from which to help them.

    If you would like to check our background or speak to someone more about market research, please call the MRS on Freephone 0500 396 999.

    If you do not wish to be called by Facts International please tell our interviewer, who will immediately remove your details from our call lists so that you will not be contacted again.

    Facts International has been in business for almost 30 years, and is a respected and professional Market Research Agency which operates from its headquarters in Ashford Kent.

    Should you wish to speak directly with Facts International please call – 01233 648523 or email [email protected]

    When our clients provide us a sample of their customer base, sometimes customers registered with TPS or those listed as ex-directory are contacted. Under market research regulations, we are allowed to do this as there is no legal requirement to screen market research samples against the TPS. TPS exists to prevent unsolicited sales calls. A market research survey is not a sales call and as we are contacting existing client customers, our call is not considered unsolicited as it is reasonable for most companies to call their customers. It is also important, especially for political polls, to gain a representative view of public opinion by speaking to a broad selection of the population.

    Ex-directory status means that a named customer cannot be traced though telephone directories. This does not preclude us from calling an ex directory customer for research purposes. If research companies did not call ex-directory clients then feedback collected would not be truly representative and it is for this reason that ex-directory customers are included in samples provided.

    With most calls, Facts International’s interviewers are able to provide details of the organisation on behalf of which they are calling. However, in some instances the client organisation may request that they remain anonymous, which is acceptable under MRS guidelines. An example of this might be when an interviewer introduces themselves as ‘calling on behalf of your bank’ – often an event triggered by a recent branch interaction. It is sometimes important that an interviewer makes sure they are talking to the actual customer of the organisation (e.g. a particular financial services provider) before continuing with the survey as the very fact that a customer has a relationship with a specific organisation may be something they do not wish to reveal to another person answering the phone.
    Please note Facts International interviewers will NEVER ask you to handover personal account details and neither the interviewer nor company has access to such details at any time.

    Spencer Wood
    Information Services & Security Director
    Facts International LTD
    Beej replied 11/12/14, 10:36 PM
    I'm not really replying to sim's comment, but to the reply to it given (apparently) by Facts International.

    Solicited means invited or requested. From what I have seen here, Facts International fulfils neither of those. If you have an ounce of decency about you, then you will hold a database of numbers for those people who you have called, who have asked you to never call again. Once so requested you will indeed never ever call that number again irrespective of your client. If Facts International cannot tell me who that client is, and provide some form of irrefutable verification of the same, then Facts International must accept that they will be considered unsolicited by the called part. No ifs or buts to this. You must prove that you are not making an unsolicited call. But for me that's all irrelevant. Your number came up on my caller ID today. It is now barred on my phone. If you wish to discuss being barred, please leave an out-of-hours contact phone number here for your organisation where you can personally be contacted, as I am sure there are a number of people on this forum who would like to personally demonstrate to you exactly why they do not wish to be contacted, irrespective of what you might consider the legal position to be.

  13. 0

    Investigator Geoff reported Facts International with the number ‎01233648537 as Survey

    7/30/14, 9:58 AM

    Started off by asking my mother about her RBS accounts and various other questions. I have since told her not to be gullible and not to give any information where fraud could be committed!


  14. 0

    booshkie reported number ‎01233648537 as unknown

    7/16/14, 10:24 AM

    Keeps ringing all day eveyday


  15. 0

    Simon reported Claiming to be Natwest with the number ‎01233648537 as Harassment calls

    7/11/14, 4:22 PM

    I get numerous calls from this number to my home and mobile at all times of day & evenings. They claimed to be Natwest, but could provide no details when I asked and then claimed instead to be operating on their behalf. Asked them not to call again but continue get 5 or 6 calls a month anyway.


  16. 0

    Paul Armitage reported unknown with the number ‎01233648537 as Survey

    7/11/14, 1:23 PM

    Everybody - just put 01233 648537 in your blocked numbers list. They asked for me by name and purported to be asking for 10-15 minutes to talk about my business relationship with NatWest. I spoke to NatWest on their genuine business banking number (I do have accounts there) and was advised that any call about a NatWest customer satisfaction survey / business relationship would come from the known NatWest number and not a third party. So this smacks of an attempt at profile building by deceipt. We live in times of decaying ethics, so guard yourselves by simple means.

    I block any unknown numbers that call 3 times without leaving a message.


  17. 0

    Hengeman reported Facts International/NatWest with the number ‎01233648537 as Survey

    7/5/14, 11:28 AM

    Polite, reasonable questions from a young lady who s working from 0600- and no personal info either known or supplied. All questions related to NatWest and it's products. On checking with NatWest they do use this Company to collect customer satisfaction surveys. Appears to be all above board on this occasion BUT REMEMBER TO STAY SAFE AND NOT TO GIVE OUT PERSONAL INFORMATION such as ACCOUNT NUMBERs, etc


  18. 0

    iPhone reported unknown with the number ‎+441233648537 as Harassment calls

    6/17/14, 4:55 PM

    Calls loads and hangs up!


  19. 0

    Jake reported unknown with the number ‎+441233648537 as Trustworthy number

    6/10/14, 2:19 AM

    I used to be scared of calls from unknown numbers, people asking questions etc and I still am sometimes. But I don't understand the panic some people get. It's a phone. Answer it, don't answer it, speak, put it down, ask them to stop calling, what more can happen? It's not face to face. You're nothing special. After you they'll dial yet another number, just looking to reach that completed surveys target. I have read a lot of these comments and there seems to be a few points that keep being raised.

    1) "Asked for my wife, said it was for her bank, I said we had a joint account and that they could ask me, they refused.." - Do you not think that it would be a breach of your private information to tell an (as far as the caller is concerned) anonymous/random person who you bank with? Surely you should be PLEASED that they won't give away information such as this to any one person?! I understand from the point of view of 'the husband' that he thinks ' I know who my wife banks with/we have a joint account, but does it not cross your mind that maybe some people don't like to tell their partners all of the companies that they bank with, or about all of their accounts? You could have a secret account opened for savings, to run away with her sister, to buy an engagement ring, to treat her to a holiday.... It is not their right to give away this information to another person, that is your right. So don't complain when they won't tell you who ANOTHER person banks with.

    2) if you don't want to be contacted by market research companies, make sure the companies that you have accounts with or who you are a customer of are informed that you do not wish to be contacted. If you don't opt out, they'll like to receive feedback about their performance so will be keen to find this out from you and other customers and are likely to pass on your details to a specialised company. This probably saved you money anyway. Rather than starting up and funding a brand new in house market research centre and you as a customer footing the bill when the interest rates increase or prices go up!!

    3) Market research companies/humans in general have not yet invented a way to teleport down a phone line, jump out at your end, and mug you. Even *if* someone asks for your bank details, or something that you're uncomfortable with giving out, just say you'd prefer not to answer that. If they're genuine they'll accept and move on. Honestly, how do you expect someone's voice coming out of a phone speaker to pull these details out of your head? It's down to you what you tell them!

    4) How many people work 9-5, yet expect a phone call between the hours of 9-5 as they are "normal" working hours, yet moan when they get contacted at work, and moan when they get contacted at half 8 at night, when there are people working a late shift just for the purpose of phoning you whilst you're free to talk and not at work!!

    5) If it wasn't for market research, how do you expect companies would introduce new products into the market that us as a society want/need? Or how will they know how well their stores are operating?!

    6) Don't be scared. Market research is just that. Researching the wants/needs of a customer base or wider society. Not sales. That's the sales department. Thought that would be obvious.

    7) you're free to do what you want, if you don't want to talk then don't. No one will care. You're one person out if 170,000 or whatever someone said it was per month.

    8) don't complain when things don't get changed, if you can't be bothered to tell them what it is you're not happy with.

    Beej replied 11/12/14, 10:27 PM
    You make a number of valid points re privacy. However, if I register with TPS and do everything I can to tick boxes that mean "don't contact me", do not speak to cold callers at my door, avoid answering surveys in the street then I think it is absolutely MY RIGHT to not be bothered at home. I don't want to give anybody I do not know my views on ANY subject. Period.

    So, why should I receive 3 cold calls a day. Yes, I can simply not answer the phone, that is my choice. But there are people I DO want to talk to, so I don't want to have a blanket "I'm not going to answer the phone" rule.

    I have caller ID so I'm fortunate. What if I didn't? Then I have to answer the phone in order to determine whether I want to answer the phone!! I don't even want to have to look at the phone unless it's somebody I want to talk to, let alone answer it!

    Do you really think that all this market research is there to find out what you and I want? My view it is generally there to gather statistics which are based on biased questions to satisfy businesses that they are right to do whatever it is that they want to do. And if you think I'm wrong, feel free to leave your number here so I can phone you at some unsocial hour when you'd rather be doing something else so we can discuss it.

  20. 0

    Force9 reported Elizabeth with the number ‎+441233648537 as Survey

    5/30/14, 7:01 PM

    Pretended to be from my bank. I said banks don't call at 7pm and they hung up!

    facts employee replied 6/3/14, 10:48 AM
    We call until 21:00. People do work at night you know.

  21. 0

    Android reported ban this number with the number ‎01233648537 as Harassment calls

    5/10/14, 9:54 AM

    call and hang up


  22. 0

    Android reported ban this number with the number ‎+441233648537 as Harassment calls

    5/10/14, 9:53 AM

    call and hang up


  23. 0

    APT reported number ‎01233648537 as 01233 648537

    5/2/14, 2:05 PM

    When I told them it was illegal to call he said that they would keep trying again and again and again whatever the regulations!
    Little B*****d


  24. 0

    Investigator childofthestones reported Tesco with the number ‎01233648537 as Survey

    4/24/14, 5:56 PM

    Received a call from a male saying that he was calling from Tesco and was undertaking a survey about gin. I said I very rarely drink gin and he said that he could tell from my Tesco club card that I buy gin. A bit peculiar, as I have not shopped in Tesco for over a year as I have moved to an area where Tesco does not have a store.


  25. 0

    jjjj reported unknown with the number ‎+441233648537 as Harassment calls

    4/11/14, 7:41 PM

    Report to ICO


  26. 0

    abc reported number ‎+441233648537 as unknown

    4/4/14, 7:57 PM

    got a call at 8pm and was immediately alerted .As no one calls me at this hour i decided not to pick up and then later on checked the number from 1471.
    Then a google search got me to this very helpful site.So I just want to add that this def is a pest caller.


  27. 0

    NortonMan reported number ‎+441233648537 as unknown

    3/25/14, 1:06 PM

    They called my Work phone number after hours. Cannot imagine why. Just saw it in my 'missed call' log.
    They must have flawed data.
    If they know its work related - why call so late?
    Anything private would not carry the work number.
    Please somebody stop them!

    Company Name: Facts International
    Ashford Office
    Facts Centre
    3 Henwood
    Ashford TN24 8FL
    Tele : +44 (0) 1233 648 530

    http://www.facts.uk.com/ IP Address 46.32.232.80

    Chief Executive: Crispin Beale
    ==================================
    Please, Crispin - get a proper job & stop annoying people!

    Bengy replied 10/14/14, 5:33 PM
    Simple solution to these idiots. Get a football whistle, the one with the little hard ball in it, and the next time they call take a deep breath and use it. If they call again, well you know what to do. It's good for your cardiovascular fitness too.

  28. 0

    Barbara reported Home with the number ‎+441233648537 as Survey

    3/25/14, 8:13 AM

    Kept repeating questions and felt they were intrusive and phishing.


  29. 0

    Mrs J reported unknown with the number ‎+441233648537 as Survey

    3/21/14, 6:31 PM

    The caller asked for my son by name and said he was doing a survey on behalf of the bank. Alarm bells starting ringing because we normally get questionnaires through the post.


  30. 0

    Investigator Spencer Wood reported Facts International with the number ‎+441233648537 as Trustworthy number

    3/21/14, 12:14 PM


    Facts International would like to apologise for any inconvenience that may have been caused by our call.

    All calls made by Facts International are to undertake market research services on behalf of our clients. Accredited by the industry association, the MRS (Market Research Society), all of Facts International’s processes and interviewer techniques are compliant with the MRS code of Conduct and Data Protection Act.

    Facts International never make sales calls.

    If you've received a call from us it is probably because you're a customer of one of our clients and are listed in the customer database sample they provided to us. Market research services are used by our clients to improve either their products or the quality of their services and by working with companies such as Facts international, they can obtain independent and impartial customer/consumer opinions from which to help them.

    If you would like to check our background or speak to someone more about market research, please call the MRS on Freephone 0500 396 999.

    If you do not wish to be called by Facts International please tell our interviewer, who will immediately remove your details from our call lists so that you will not be contacted again.

    Facts International has been in business for almost 30 years, and is a respected and professional Market Research Agency which operates from its headquarters in Ashford Kent.

    Should you wish to speak directly with Facts International please call – 01233 648523 or email [email protected]

    When our clients provide us a sample of their customer base, sometimes customers registered with TPS or those listed as ex-directory are contacted. Under market research regulations, we are allowed to do this as there is no legal requirement to screen market research samples against the TPS. TPS exists to prevent unsolicited sales calls. A market research survey is not a sales call and as we are contacting existing client customers, our call is not considered unsolicited as it is reasonable for most companies to call their customers. It is also important, especially for political polls, to gain a representative view of public opinion by speaking to a broad selection of the population.

    Ex-directory status means that a named customer cannot be traced though telephone directories. This does not preclude us from calling an ex directory customer for research purposes. If research companies did not call ex-directory clients then feedback collected would not be truly representative and it is for this reason that ex-directory customers are included in samples provided.

    With most calls, Facts International’s interviewers are able to provide details of the organisation on behalf of which they are calling. However, in some instances the client organisation may request that they remain anonymous, which is acceptable under MRS guidelines. An example of this might be when an interviewer introduces themselves as ‘calling on behalf of your bank’ – often an event triggered by a recent branch interaction. It is sometimes important that an interviewer makes sure they are talking to the actual customer of the organisation (e.g. a particular financial services provider) before continuing with the survey as the very fact that a customer has a relationship with a specific organisation may be something they do not wish to reveal to another person answering the phone.

    Please note Facts International interviewers will NEVER ask you to handover personal account details and neither the interviewer nor company has access to such details at any time.

    Spencer Wood
    Information Services & Security Director
    Facts International LTD

    Ian replied 6/26/14, 4:06 PM
    Then the MRS guidleines are weasely and shouldbe changed. This is cold calling however you dress it up and should be covered by the TPS.
    kate replied 11/13/14, 6:10 PM
    I have emailed the email address you give here, asking you to please stop ringing me, and providing my number so you know which number to delete. It will be interesting to see if you take any notice of this and remove my number from your call lists.
    Ghosty Goo replied 11/21/14, 1:38 PM
    "Ex-directory status means that a named customer cannot be traced though telephone directories. This does not preclude us from calling an ex directory customer for research purposes. If research companies did not call ex-directory clients then feedback collected would not be truly representative and it is for this reason that ex-directory customers are included in samples provided".

    Yeah, and this smacks of corporate straw person BS. Frankly i couldn't give a toss if your market research is accurate. Ex-directory should be ex-directory. Bottom feeders the lot of you.
    Noddy replied 12/18/14, 2:27 PM
    Facts International are a disgrace, they do not remove you from their calling list when asked to do so and they need to be stopped by new laws because they clearly cannot be trusted to regulate themselves.
    NO ethics, no moral codes of conducting their business and they are parasites.

  31. 0

    katie s reported Natwest with the number ‎+441233648537 as Survey

    3/14/14, 10:17 AM

    Not sure on this one. Called at 20:50. Asked for me by name, said calling from Natwest to conduct a survey on a mortgage appointment which we had recently had and quoted the guys name who we had actually met with. Said i couldnt talk as i was about to go to sleep due to working 12 hour days. Lady was very polite and said sorry. Agreed for her to call me back at an earlier time in the next few days, however i have now missed it as they have called whilst i was at work and not the time i asked for. After seeing the previous comments, i will probably not answer now.


  32. 0

    DSJ reported Nunwood with the number ‎01233648537 as Survey

    3/4/14, 6:37 PM

    Company identified as Nunwood http://www.nunwood.com/ asked for person at household by name, calling on behalf of their bank to conduct a satisfaction survey.

    Told them bank should not have provided details to them and to delete our details and not call back.

    Contact:
    Tim Knight - Senior Partner
    Telephone : +44 (0) 845 372 0103
    Email : [email protected]


  33. 0

    Johnny Boy reported ComRes with the number ‎01233648537 as Survey

    2/27/14, 7:05 PM

    Introduced himself from ComRes, market research. My number is ex directory and on the TPS he said it didn't apply and they got my number from random digit dialing.

    Totally untrustworthy, no worthwhile company will be random dialing with unsolicited phone calls. See you next Tuesdays


  34. 0

    fatlad reported fax something with the number ‎01233648537 as Harassment calls

    2/20/14, 10:58 AM

    guy called my number for my wife, he said he was ringing from my wifes bank doing a survey. I said it wasa joint account so he could ask me the questions. I asked what back it was and he wouldnt reply


  35. 0

    one-shot reported number ‎01233648537 as unknown

    2/18/14, 8:38 PM

    Have had several calls to my mobile ....most of which I do not answer. The caller is very bad at speaking English and is not clear where they are calling from... other than to say they are calling on behalf of my bank.. when i say which one they cannot say... We checked out the number and it appears to belong to a market research company. FACTS International in Ashford, Kent.
    Still... their calls are very rude and unprofessional. If they continue to call in this way.. it is without a doubt telephone harassment.


  36. 0

    Jay reported Aviva with the number ‎+441233648537 as Survey

    2/14/14, 6:25 PM

    Asked to speak to my ex husband who has never lived here or had access to my number. Said he was doing a survey for Aviva. I told him to get my number off his database!


  37. 0

    Jaype reported number ‎+441233648537 as unknown

    2/4/14, 2:53 PM

    Missed call from this unrecognised number. Checked it on Google for area code and found other comments regarding the same number on your website!


  38. 0

    brighton reported number ‎01233648537 as unknown

    1/24/14, 4:51 PM

    Multiple calls from this number every day for the last week of so. Glad I checked this site. I have blocked them. Surely with all the complaints something should have been done by now?


  39. 0

    sherob reported number ‎01233648537 as unknown

    1/23/14, 2:04 PM

    Received a call - which I missed - this morning 23/01/14. Not known to me but I accidentally started to ring it back - stopped as soon as I saw it had dialled the number. Thanks to everyone else on this web site for the comments, definitely looks like a scam to me.


  40. 0

    GRWP reported number ‎01233648537 as unknown

    1/18/14, 1:40 PM

    Called Saturday 1pm. Visitor answered my phone as I wasn't available, they said they would call later. (They asked for me by name)

New rating to 01233648537




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